Troubleshooting Connection Issues

• Ensure that your firewall allows HTTPS and WSS (WebSocket Secure) connections to the domain *.circle.dental:443.
• Check that your DNS settings are working properly. If you are using a local DNS server, you may want to test with a public DNS service such as Quad9 for troubleshooting purposes.

Streaming Quality and Experience

General Advice

• A wired connection is recommended over a wireless one for better stability.
• Check that your internet bandwidth is above 4 Mbps with a tool like Fast.com.
• Check that your internet connection latency is below 120 ms with GCPing.com.
• Avoid playing videos or streaming music while using Circle One.
• If possible, configure Quality of Service (QoS) on your network to prioritise traffic to *.circle.dental.
• In your antivirus settings, disable packet inspection for traffic from *.circle.dental, as it can significantly slow down the application.

Troubleshooting Graphics and Display Issues

On rare occasions, hardware acceleration can cause browser freezing, crashing, or graphics artifacts and display corruption. If you experience these issues, follow the steps below.

Step 1 — Update Chrome Browser

1. Open Chrome and click the three-dot menu (⋮) in the top-right corner.
2. Go to Help → About Google Chrome.
3. Chrome will automatically check for and install updates.
4. Restart Chrome when prompted.

Step 2 — Update Graphics Drivers

Graphics drivers are updated automatically through Windows Update.

1. Click the Start button and go to Settings.
2. Select Update & Security (Windows 10) or Windows Update (Windows 11).
3. Click Check for updates, install any available updates, and restart when prompted.

Step 3 — Disable Hardware Acceleration

If updating Chrome and graphics drivers does not resolve the issue:

1. Open Chrome and click the three-dot menu (⋮), then select Settings → System.
2. Toggle off Use hardware acceleration when available.
3. Restart Chrome.

Note: Disabling hardware acceleration may slightly reduce browser performance, but can resolve compatibility issues with certain graphics drivers or hardware configurations.